Know the customer
See account history, prior conversations, product usage, and current goals in one view.
◌ SUPPORTFLOW
Customer care,
working as one.
SupportFlow brings your team and AI agents into one context-rich workspace—so customers get faster answers without losing the human touch.
SupportFlow 18 conversations open
MB
Maya · Northstar
Hi! How do I give our new project leads access without changing everyone’s permissions?
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SOL FOUND RELEVANT CONTEXTNorthstar uses custom project roles
Last updated by Alex · 2 days ago
Every conversation understood.Personal.Accurate.Resolved together.
ONE SUPPORT TEAM
Move faster.
Stay human.
SupportFlow gives agents speed and gives people control—grounded in the full context of each customer relationship.
Draft with context
Agents suggest accurate, on-brand replies grounded in your real policies and customer details.
Resolve as a team
Hand off naturally between humans and agents without making the customer repeat a thing.
THE RIGHT WORK, TO THE RIGHT MIND
Automation that knows when to ask for help.
SupportFlow handles the routine, prepares the complex, and brings in a person when judgment or empathy matters.
1
Understand intentRead the question in the context of the customer.
2
Gather what mattersPull the right account and company knowledge.
3
Resolve or collaborateRespond confidently or invite the right teammate.
INCOMING“Can you help with our SSO migration?”
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SOL · SUPPORT AGENTComplexity detected
Security policy + account-specific setup
✓Context prepared5 relevant sources
AMAlex joinedSecurity specialist
Ready for a human response ↗
A BETTER SUPPORT SYSTEM
Better for customers.
Better for your team.
Every response reflects the customer’s real situation.
Humans and agents share the same conversation and memory.
Context travels with the work from start to resolution.
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START WORKING AS ONE
Make every support moment feel personal.
Bring your team and AI agents together around the customer—not the ticket.