Help

A word from the designer: Be warned, the following is AI generated help documentation for the KQS SupportFlow product. Not all of it has been edited and much of it reads like a teenager on Adderall wrote it but it is generally accurate. When documenting a large system like this, combined with the rapid update schedule, it's very difficult to keep up with the editing workload so I apologize for this in advance. It is a work in progress. If you run into difficulty using or understanding certain parts of the application, use the Support page to contact us directly for more information. Thank you again for using Koquelani!

Everything you need to get SupportFlow running and use it well. Pick a topic.

Sharing a station with another account? See Sharing stations: a Limited Share or an Unrestricted Share, what each lets them do, and how to choose.

What is SupportFlow and KnowledgeFlowThe parts, what each one does, your organization's shared knowledge, and sharing stations with other accounts.Getting startedFrom a new account to asking your AI about your first station.Security levels explainedLow, Medium and High Security and changing between them, the Endpoint's modes, who may add stations, roles, viewing, Reset Authorization and a remote rekey.How do I use this?Using SupportFlow from Claude or ChatGPT: finding stations, making changes, checking the result.Deploying EndpointsPutting the Endpoint on your machines, many at once, and how Endpoints are secured.ControlKeyHow signed commands protect your stations, and how to keep your organization safe.Managing your ControlKeyHigh and Medium Security, backing up, moving to a new PC, rotating, and using more PCs.SupportFlow LiteSupportFlow in a web browser: turning it on, signing in with your ControlKey, approving commands.Command CenterFull-screen views of your stations for a wall display: setting up a view for each department, the screens, and sharing links safely.