How do I use this?

Talk to your AI assistant the way you would talk to a colleague sitting at the machine. These are the kinds of things you can ask, and how to check what it did.

Which AI assistants work

SupportFlow works with any assistant that can use MCP tools on your PC. The SupportFlow Client connects these for you when you choose Yes, add it (you can also add them later from the Client):

• Claude Desktop and Claude Code, from Anthropic.
• ChatGPT's desktop app (Codex), from OpenAI.

The tool appears in the assistant as kqs-support. It talks to the SupportFlow Client on your own PC, which talks to your stations - so the assistant must run on the same PC as the Client. ChatGPT in a web browser cannot reach a program on your PC, so it cannot use the Client's connection: use the desktop app - or, with no software at all, use SupportFlow Lite in your browser (an account in Low Security Mode can also add SupportFlow to ChatGPT as an app; see below). For another MCP-capable assistant, the Client has a copy button with the connection details.

Claude Desktop in one click

If you use Claude Desktop, you can also add SupportFlow as a Claude Desktop extension, with no settings to change:

1. Install the SupportFlow Client on your PC and sign in, if you have not already.
2. Choose Add to Claude Desktop - on the SupportFlow Client and other ways to access stations page (your account page's Download button), or on the download page - and open the file it downloads (KQS-SupportFlow.mcpb).
3. Claude Desktop shows what it is about to add. Choose Install, then ask: “Which of my stations are offline?”

The extension does not replace the Client: it uses the SupportFlow Client already on your PC, so your sign-in and your ControlKey stay in the Client, exactly as before. If the Client is missing, or nobody has signed in to it yet, Claude tells you what to do. You can turn the extension off, or remove it, under Settings > Extensions in Claude Desktop.

Use one or the other. If you already chose Yes, add it when the Client offered to connect Claude Desktop, you have SupportFlow there already - adding the extension as well would show every tool twice. The extension is for Windows.

ChatGPT on the web, in Low Security Mode

An account in Low Security Mode can add SupportFlow to ChatGPT on the web as an app, signing in with its SupportFlow account; nothing is installed on your PC, and the Direct MCP access panel (on the SupportFlow Client and other ways to access stations page - your account page's Download button) shows the address to give it. In that mode SupportFlow keeps your ControlKey and signs the commands the app sends.

How the switch works, step by step: Switching from Low to Medium or High Security.

Finding and checking on stations

Stations are named as you named them when you installed the Endpoint; the assistant can also add a short note to a station (“Tag LOBBY-01 as 'front desk, touch screen'”) so it is easy to pick out later. Two of your machines with the same name are listed as LOBBY-01 (1) and LOBBY-01 (2) - ask for one by its number, or by its group (“North/LOBBY-01”). See Stations that share a name.

The two sample stations

Your station list also shows SAMPLE-PC and SAMPLE-SERVER: two made-up machines to try questions on before your own stations are installed. Ask about their health, their telemetry or what is installed on them. They are not real PCs, so they refuse commands and file transfers. When you no longer need them, ask your assistant to “remove the sample stations” - they disappear from your list, and nothing else changes.

To add your own stations, sign in to the portal, choose Download Installer on your account page, and run the Endpoint installer on each PC, server or device you want to manage. Each one joins your station list once it is installed. Your assistant explains this too when it shows you the sample stations.

Seeing the screen

A plain “show me the screen” uses the most recent picture the station sent - instant. Ask for a live screenshot when you need this very moment; the first live request to a station can take up to half a minute while the connection opens, so give it time. After showing you the picture, the assistant offers the live view in case you want to watch or work on the screen yourself.

Remote access to a station

The assistant gives you a temporary Support Viewer link for that one station. Open it in your own browser: you see the station's screen live, and your clicks and typing go to it. The link is for you alone - do not pass it on. It stops working after 15 minutes of not being used (4 hours at most), and closing the browser ends it. Keep your SupportFlow Client open and signed in on the same computer: it authorizes the viewer a minute at a time. The viewer opens only on a station that has been authorized - accepted in your SupportFlow Client - so a station you have just installed shows nothing until you accept it. In SupportFlow Lite the assistant shows a Remote Access button in the chat instead of a link.

Pointing at something on the station's screen moves the station's pointer there too, without clicking, so menus that open when you point at them, and tooltips, appear as they would at the station (KQS Endpoint 1.0.259 or later).

In the viewer, everything you can do is in the Actions menu beside the live indicator. Hovering over the station's name at the top left shows its CPU, memory and disk use and its version of Windows. Quality and View Size open their own lists when you point at them - or click or tap them - and stay open while you move across to them at your own pace, even on a slant over the item below; the menu closes when you choose something, press Escape or click outside it.

• File Transfer… opens a window with this computer on the left and the station on the right. Add files with the folder button or drag them in from your computer, select them, and press → to send them to the folder open on the station; select a station file and press ← to fetch it. You can also drag files between the two sides. Double-click a station folder to open it, or type a full path into the station side's box and press Enter - if it is not there, the station's own message says so and the list stays where it was. The window opens on the folder you used last on that station (your browser remembers it). In Chrome and Edge, Folder… opens a folder on your computer through your browser - it asks you first - and files you fetch are saved straight into it; otherwise they go to your browser's Downloads folder. Transfers run one at a time, with their progress along the bottom and a Cancel button. The window can be moved and resized, stays open until you close it, and can be minimized to the bottom of the screen with a progress bar while a file is copying. Files written lists every file it put on the station: the full path and the date and time. Your SupportFlow Client can keep its own record of every file it signed: turn it on at the top of Options › Audit Logs (it starts off).
• Paste to remote and Copy from remote, in a section of their own, are for copying and pasting text. Paste to remote puts the text on your computer's clipboard on the station's clipboard and pastes it there, where the station's cursor is. Your browser may ask the first time whether the page can see your clipboard; if it will not let the page read it (Firefox, or you said no), a small box opens instead - press Ctrl+V in it to send the text. Copy from remote puts the text on the station's clipboard on yours: copy it on the station first (select it and press Ctrl+C in the viewer). If your browser will not let the page write to your clipboard by then, the text is shown in a box with a Copy button. Text only, up to 4,000 characters at a time (a little less when it has accented letters, symbols or another alphabet): anything longer is refused whole, never cut short. The viewer says what it did, for example Pasted 120 characters to LOBBY-01.
• Quality has four settings:

  Quality	Picture	Pictures a second
  Low (Minimize Bandwidth)	256 colours at half size - the lightest on a slow link	at most 5
  Low (Responsive)	256 colours at three-quarters size	as fast as your connection allows (up to 20)
  Med - where it starts	65,536 colours at full size, with photographs and pictures on the screen sent as JPEG	as fast as your connection allows (up to 10)
  High	65,536 colours at full size, with photographs and pictures on the screen sent as sharper JPEG - text and controls stay sharp	as fast as your connection allows (up to 10)

  The table is for KQS Endpoint 1.0.259 or later on the station. On an older one, Low (Responsive) sends half-size pictures, as Low (Minimize Bandwidth) does, Med sends 256 colours, and High's photographs are not as sharp. There is no refresh rate to set: the viewer asks for the next picture as soon as it has the last one, so it goes as fast as your connection and the station can manage. Only what changed on the station's screen is sent, and nothing at all while it stays still. The bar shows the quality and how many pictures a second are arriving (for example Med · 4 fps), or idle when the screen has not changed. Two windows of one station share its quality: the last one chosen applies to both. Low (Responsive) and the photographs as JPEG need KQS Endpoint 1.0.252 or later on the station; on 1.0.251, Low (Responsive) is Low (Minimize Bandwidth), and Med and High send everything as before. On a station whose KQS Endpoint is older than 1.0.251, each setting chooses its own picture quality of the same kind (both Lows its low one), and the rate is still automatic.
• View Size is Fit to window, where it starts, or 50% to 200%. The choice in force is ticked.
• Task Manager starts Windows Task Manager on the station. If Windows there asks for permission first, somebody at the station has to answer it.
• Ctrl+Alt+Del presses Ctrl+Alt+Del on the station, for example to bring up its sign-in screen or its Windows security options. It is in the menu only for a station that supports it.
• Reboot… asks you first, then restarts the station. The viewer connects again by itself when the station is back.
• Disconnect ends the link at once: from then on it is refused, the screen stops, your SupportFlow Client stops authorizing that viewer, and the station's access for the viewer ends there and then - no more screen, clicks, typing, mouse or wheel (on KQS Endpoint 1.0.251 and later; an older one lets it run out within a few minutes). Closing the last viewer window of a station does the same. Another viewer window of the same station that is still open keeps working. A viewer window SupportFlow Lite opened closes itself; any other says you can close it.

Task Manager and Reboot are signed by your SupportFlow Client (or SupportFlow Lite) like every other command, as your Portal miniviewer requests setting says, and both go in your Client's Audit Logs while it is on. They need SupportFlow Client 1.5.34 or later. Ctrl+Alt+Del is signed the same way and needs SupportFlow Client 1.5.43 or later. Paste to remote and Copy from remote are signed the same way - SupportFlow Lite asks you once for each viewer window - and your organization's Audit Log records each one with the station and the number of characters, never the text. From SupportFlow Client 1.5.35 they go in your Client's Audit Logs too while it is on, also without the text.

The mouse and the wheel. Over the picture the pointer is an ordinary arrow, and a click lands on the station exactly where its tip is - at any View Size. A click on the picture is a click on the station, and the right button is its right button. Press and drag to drag on the station - to select text, move a window or pull a slider; letting go anywhere, even outside the picture, lets go on the station. Over the picture the mouse wheel scrolls the station: Shift and the wheel scroll sideways, and Ctrl and the wheel zoom the program under the pointer (not your browser). When the View Size is larger than the window, move the picture with its scrollbars. Drag and the wheel need KQS Endpoint 1.0.251 or later on the station; on an older one a drag is a click where you pressed, the wheel scrolls the picture as before, and the viewer says so once.

While the viewer connects - and again if the link to the station drops for a moment - a spinner shows where the picture goes, saying which station it is connecting to. It goes as soon as the picture arrives. A station that is slow to start (one that was asleep, say) can take a minute or two: while it is starting its side, the spinner stays and says so. If a station has not answered after about a minute and a half, the spinner goes and a message says so instead - never both at once - and the viewer keeps checking for a few more minutes: if the station answers after all, the message goes and the picture comes. The Support Viewer does the same in its status line.

Deny, from your SupportFlow Client. With Portal miniviewer requests set to Always Allow, your Client shows a small notice by the clock whenever a viewer starts using your ControlKey on a station - Portal viewer allowed on STATION - with (expand for details), Deny and OK. It hides itself after ten seconds, and waits while you point at it, click it or read its details. Deny ends that viewer at once: your Client signs nothing more for it, the viewer window says it was denied by the person at the SupportFlow Client, and the station's access for it ends there and then. Other viewer windows are not affected. To work on that station again, open Remote Access again. Each Deny goes in your Client's Audit Logs while it is on. This needs SupportFlow Client 1.5.36 or later.

Several stations at once. You can have several viewers open at the same time - one per station, or two of the same station - each in its own tab or window. Each is authorized on its own, and closing or disconnecting one leaves the others working. A viewer whose tab is in the background or whose window is minimized pauses its picture (the bar says paused) and carries on as soon as you look at it again, so the viewers you are not looking at do not use your connection. If your connection takes no more than it can carry: each viewer asks for its next picture only when it has the last one. A viewer that has been in the background for a while may need a moment when you come back to it - it renews its authorization by itself and carries on.

Making changes

Behind the scenes the assistant runs commands, starts and stops programs, lists folders, clicks and types, and moves files. Every one of those is signed by the SupportFlow Client on your PC before it leaves, and the station checks the signature before it acts - see ControlKey. Say which station you mean; the assistant confirms the target before it changes anything.

Where files live on your machines - the settings, the logs, the install folders - comes from KnowledgeFlow. When the assistant works out something new, ask it to remember it: “Remember that the logs on the STORE machines are in D:\App\Logs.”

One file to several stations. Ask for them all at once - “Copy pkg.zip from my Downloads folder to C:\Install on STORE-12, STORE-14 and STORE-15” - and the file is uploaded once and each station fetches its own copy, all at the same time. That is quicker and kinder to your connection than sending it to each station in turn. A large file on a slow connection can still take several minutes: let the assistant finish, and it will tell you which stations have the file. In Medium and High Security the SupportFlow Client on your PC moves the file itself, one station at a time, so the assistant sends it to each station in turn.

How large a file. A file of up to 2 GB can be sent to or fetched from a station running KQS Endpoint 1.0.249 or later, and up to 512 MB with an older Endpoint - update the station's Endpoint from your SupportFlow Client to move larger files. A file larger than a station can take is refused before anything is sent. In Medium and High Security the SupportFlow Client moves files only with stations running KQS Endpoint 1.0.243 or later - update an older station's Endpoint first. Large files take time - at 1 MB/s, 2 GB takes about 35 minutes - so let the assistant finish. The Support Viewer's File Transfer window moves files as large as the station takes too, and says so in small print under its buttons; it needs SupportFlow Client 1.5.32 or later for files over 30 MB. SupportFlow Lite moves files of up to 2 GB.

A station's configuration file. Ask for “the config file on STORE-12” and the assistant reads the file you have told it is that station's configuration file. The first time, it asks you which file and where it is - give the full path, such as C:\Program Files\MyApp\MyApp.exe.config. It then keeps that path in the station's notes, so next time it reads the file straight away. Reading it never changes the file.

Removing a station. Ask the assistant to decommission or remove a station and it tells you where to do it yourself - your account page or SupportFlow Lite (right-click the station) - and whether you may. It never removes a station for you. See Removing a station.

Checking what was done

Do not take the assistant's word for it - look.

The second one gives you a MiniViewer link. Open it in your browser to watch the station's screen live, click, type, move files, open Task Manager or restart the station (see the viewer's Actions menu). The link works for that one station only; it stops working after 15 minutes of not being used (4 hours at most), and closing the browser ends it. Keep your SupportFlow Client open and signed in on the same computer: it authorizes the viewer a few minutes at a time. Signed in to this portal, you can also click any responding station's picture on your account page to open the same kind of view.

Good habits

• Name the station in every request that changes something.
• Ask for proof: a live screenshot or a viewer link after a change.
• Build up KnowledgeFlow: ask the assistant to remember what it learns about your machines.
• Keep the SupportFlow Client running while you work - it is what signs each command.