Command Center

Command Center shows your stations full screen, for a wall display or a command center: how many are healthy, where they are on a map, what kinds of machine they are, the full list, and a screen of its own for each station - kept up to date by itself.

What Command Center is

Command Center is a set of full-screen views of your stations, each with its own number. It runs in any web browser and needs no sign-in, so a screen on a wall can show it all day. Everything on it is read-only: nothing on a Command Center screen can change a station.

The views available today:

• 1 - Fleet Overview: totals of healthy stations, stations with a warning and offline stations, each with a small graph of the last 15 minutes; a world map of where your stations are, with country, state and province borders; the kinds of station you have; health by region; and the full list, with search and filters. Click any station for its own screen.

An organization's Command Center shows the organization's stations. On an account of your own, it shows your private stations.

Setting it up

On your account page, the Command Center panel has a Configure Command Center button. Only an organization's Administrator and its Managers see the panel. It opens the Configure Command Center page, where you make Command Center views - up to 20 for your organization. For each view you choose:

• a title, shown at the top of its screens - for example the department or division it is for; and
• which stations it shows: All stations (including any you add later), or only the ones you tick. A department's wall can show that department's stations and nothing else.

Each view gets a private link of its own. Copy link copies it, and Open opens the view in a new window. The link is in this form:

https://www.koquelani.com/services/ccview/its 16-digit code/1

The number at the end is the screen: /1 is Fleet Overview. Without a number, the link lists the screens. A view's link never changes - changing its title or its stations does not change it - so put it on your screens once.

Next to each view, the Configure Command Center page shows how many remote viewers have opened it in the last 10 minutes, counted the same way as the places below: by internet address.

Putting it on a screen

• Open the link in the browser on the screen's computer, then choose Full screen from the menu at the top right (or press F, or F11 in most browsers).
• It refreshes itself every 30 seconds. The menu can turn that off, and can make the list scroll by itself, a page at a time, so a long list is seen in turn.
• Click a total to show only those stations; click a kind of station or a region to filter by it. The map zooms with + and -, the mouse wheel or a double-click, and the target button shows all your stations, then the whole world.
• Add Endpoint opens your account page, where you download the Endpoint installer.

A station's own screen

Click a station's name in the list, or its dot on the map, and Command Center shows that station full screen:

• its status, rough location, when it last reported, how long it has been up, and its Endpoint version;
• System health: charts of its processor, memory and system disk use over the last 15 minutes, hour, 6 hours or 24 hours. A line turns from blue to red as it nears 100%. A gap in a chart is a time the station did not report;
• Processes: the programs running in its last full report, the busiest first;
• Recent logs: the last critical and error events from its Windows event log;
• Device knowledge: its model, operating system, description, type, processor, memory, disks and any current issues;
• Open command: opens SupportFlow Lite in a new tab, where you sign in to work on your stations. Nothing on the Command Center screen itself can send a command.

Use the search box at the top to go straight to another station. Click the SupportFlow logo at the top left, or Fleet Overview, to go back to the overview. A station's screen has its own address, so a wall screen can be left on one station.

The blue spinner

A small blue spinner over a station's icon - on the map, in the list and on its own screen - means somebody is using that station right now: a command was just sent to it, or is waiting for it. It spins for a couple of seconds each time, and keeps spinning while commands are waiting.

How many can watch

Viewing a Command Center needs no sign-in. Up to 20 places can view each view at the same time. Each internet address counts once, so all the screens in one office count as one place. A place frees up a couple of minutes after its last screen closes. When all 20 are taken, a new screen says so and tries again by itself every minute.

What healthy, warning and offline mean

• Offline: the station has not reported in for 5 minutes or more.
• Warning: it is reporting, but its last report shows a problem - its system disk 90% full or more, memory 90% used, the processor 90% busy, a disk health warning, a hot disk or processor, a kiosk app that has stopped responding (or, on a station whose type is set to kiosk, is not running), or a network outage reported by the kiosk app. Point at the status to see which.
• Online: reporting, with nothing to warn about.

Locations are estimated from each station's internet address, so a station can show a town or more away from where it really is - and one that has not been placed yet is listed but not on the map. A station's type (kiosk, server, desktop and so on) is the one you give it; one with no type is shown as Unclassified.

Sharing the link safely

• Anyone who has the link can see what Command Center shows: your stations' names, health and rough locations, and on a station's own screen its processes, its recent Windows events and its hardware. They cannot change anything. Share the link only with people who may see your stations, and only put it on screens in places you control.
• A view's link shows only that view's stations. Give a department its own view rather than a link that shows everything.
• If a link reaches someone it should not, make a new view with the same title and stations on the Configure Command Center page, put its link on your screens, then Delete the old view: its link stops working at once, on every screen.
• Creating, changing and deleting views is recorded in your organization's Audit Log.