Getting started
From nothing to asking your AI about your first station - about fifteen minutes.
1. Create your account
Go to Sign up. Your email address is your username; choose a password of at least eight characters. You will be offered a recovery phrase - eight words that let you back in if you ever lose your password. Write it down somewhere safe: it is shown once, and never again. Then solve the picture puzzle, which is how we keep robots from making accounts.
2. Confirm your email
We email you a link. It works once and lasts 48 hours. Open it and you are signed in to the portal.
3. Choose how you will use it
- Start a new organization - for a business or a team. You become its Administrator and can invite colleagues. Organization names are unique across SupportFlow.
- Join one that already exists - type the organization's name. The page shows its five-character organization code: check it with your colleague, so you know you are asking the right organization. Its Administrator or a Manager approves you. (An emailed invitation is quicker: it works once, within 24 hours, and needs no approval.)
- Neither - just my own machines - a private estate that only you can see.
4. Install the SupportFlow Client on your PC
On your account page, choose Download - under Download the client to connect your Claude, ChatGPT, or other harnesses to your Endpoints - then Download for Windows under SupportFlow Client. It installs for you alone, with no administrator prompt, and starts when you sign in to Windows. Open it and sign in with your email and password. The first time you sign in, the Client asks you to create a ControlKey password - type it twice and choose OK. It sets up your ControlKey, the second layer of security your stations check. Keep a copy of the password somewhere safe: we have no way to recover it. Security recommendations in the same window says more.
You can also download it without signing in, from the SupportFlow Client download page - handy for setting up another PC. It shows the same version and SHA-256. Every download, and every other way to reach your stations, is on the public Downloads page.
At work, and the Client cannot connect? Your network may be blocking it - Firewalls and proxies lists what to ask your IT team to allow. Nothing needs opening on your PC itself.
Want to be sure the file is ours and arrived whole? Beside every download link is a small SHA-256 button: point at
it to see the file's fingerprint, or click to copy it. Then, in PowerShell, run Get-FileHash on the file you
downloaded - the two must match exactly.
5. Connect your AI assistant
The Client offers to connect your AI assistant: choose Yes, add it. It adds a tool called
kqs-support to Claude Desktop, Claude Code and ChatGPT's desktop app (Codex) - whichever
you have. Restart the assistant, then try:
Other assistants that can use MCP tools can connect too - see How do I use this? Using Claude Desktop and skipped that step? Add it to Claude Desktop in one click.
6. Put the Endpoint on your first station
On your account page, download the Endpoint installer for your organization (or for your own machines) and run it on the station. Give the station a name and choose Install. Its SHA-256 button works the same way: the installer file is the same for every organization - only its name differs - so its fingerprint is the one we publish. The full story - silent installs, installation codes, and how Endpoints are protected - is in Deploying Endpoints.
7. Authorize the station
A new station does not take orders from anybody until you - or another Manager - say so. Within a minute or so the SupportFlow Client shows a popup by its icon near the clock, with the station's name, machine and address: check it is the machine you just set up, and choose Approve - or Decline, or Defer 30 mins to decide later. A green check means it is done. From then on it obeys commands signed by your organization's keys - and nothing else. The popup shows your organization's icon at its top left (or ours, until your Administrator sets one on the account page), so you can tell it is about your organization's station.
Every station waiting is also listed under Options (the gear) › ControlKey › Pending Station Authorizations - clicking the Client's icon goes straight there while any wait - with a Status for each.
8. Ask your first questions
More ideas, and how to check what the assistant did, are in How do I use this?